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Glens Falls National Bank & Trust Company is seeking an experienced


Electronic Banking Specialist

This opportunity may be perfect for you if you have experience in:

Office Management

Problem Solving Skills

Workflow Coordination

ABOUT THE POSITION

In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist the Senior Specialist with coordinating work tasks. This position is located in our 40 Media Drive, Queensbury, NY office.

Responsibilities Include:

§ Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.

§ Process all ACH in a timely and accurate manner meeting department guidelines.

§ Respond to all VISA disputes meeting department guidelines.

§ Review data for proper authorizations and compliance and take action as appropriate.

§ Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.

§ Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs.

Qualifications:

§ Education/Certifications:

§ Associate degree or equivalent experience required.

§ 2 to 4 years prior banking experience with expanded knowledge of banking regulations preferred.

Skills/Knowledge Requirements:

§ Basic knowledge of NACHA rules preferred.

§ Proficient in Microsoft Office Suite: Word, Excel, and Outlook.

§ Strong problem solving skills, ability to analyze and solve problems independently.

§ Ability to prioritize multiple tasks/projects to meet deadlines.




ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation and an exceptional benefits package. This position is located in our 40 Media Drive, Queensbury, NY office.

Glens Falls National Bank and Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 26 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank and Trust Company, Saratoga National Bank and Trust Company, and Upstate Agency Insurance, LLC.

As a multi-bank holding company, Arrow Financial Corporation has nearly $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced


Deposit Services Representative

This opportunity may be perfect for you if you have experience in:

- Microsoft Office Suite: Word, Excel and Outlook

- Strong analytical skill, and

- Strong communication skills

ABOUT THE POSITION

In this position in our Deposit Services Department, you would be responsible for reviewing customer data, ensuring its accuracy, proper authorization and identifying exceptions while meeting department deadlines. Additionally responsible for servicing internal and external customers as well as supporting team members. This position is located at 40 Media Drive, Queensbury, NY Office.



Responsibilities Include:

Review data for missing information and proper authorizations in a timely manner according to department policies and procedures.
Research exceptions and report discrepancies timely to the appropriate individuals.
Assist team members with reaching goals and deadlines, workloads, and projects.
Input data with a high level of accuracy.
Provide consistent outstanding customer service and support to internal customers i.e. branches.*
Process transactions/documentation accurately according to policies and procedures.
Education/Certifications:

High School Diploma or equivalent required
1 to 2 years prior banking experience preferred
Skills/Knowledge Requirements:

Proficient in Microsoft Office Suite: Word, Excel, and Outlook
Strong analytical skills, ability to quality check work with careful attention to detail
Strong communication skills, written and verbal; comfortable communicating with customers, co-workers and management.

ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position is located at 40 Media Drive, Queensbury, NY Office.

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.

As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced


Trust Senior Specialist

This opportunity may be perfect for you if you have experience in:

Excellent communication skills

Strong organizational and attention to detail skills

 Solid analytical skills



ABOUT THE POSITION



In this position with our Wealth Management Trust and Wealth Services department, you would be responsible for providing excellent customer service and supporting Trust Professionals with various administrative and transactional requests. And responsible for ensuring compliance with NYS statute, regulatory and tax laws related to Trust and Estate Administration (Personal Trust).



Responsibilities Include:

Assist customers with variety of requests with Trust and Wealth Services team to provide excellent customer service while referencing knowledge of Company operations, products, services, and programs
Maintain files and prepare discretionary distribution documentation, both paper and electronic, to meet department standards and policies; assist with filing, scanning, and organizing of administrative trust records
Organize meeting and new business materials, handling correspondence for agency and trust accounts, communicating with customers, trust beneficiaries, and trust and estate vendors
Ensure compliance with regulatory and tax laws; responsible for keeping up-to-date with regulatory changes, compliance issues, and changes in policies or procedures.
Participate in Cross-Sell Program and make referrals as appropriate.
Keep job knowledge and skills up-to-date; participate in training, demonstrations, and other educational opportunities as well as reading relevant publications.


QUALIFICATIONS:

Education/Certifications/Experience:

Associate’s Degree or equivalent experience required; Bachelor’s Degree preferred
3 years of experience in related field preferred
Skills/Knowledge:

Excellent communication skills, both written and verbal; comfortable communicating with clients, co-workers, and management
Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint; ability to learn department specific software
Solid decision making and problem-solving skills; ability to prioritize multiple tasks/projects to meet critical deadlines
Solid analytical skills, outstanding attention to detail, and adaptability a must
Working knowledge of New York State statute, regulatory and tax laws related to Trust and Estate Administration (Personal Trust) preferred


ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our headquarters in Glens Falls, New York.

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.

As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced



Loan Services Representative

This opportunity may be perfect for you if you have experience in:

Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint

Strong communication skills



ABOUT THE POSITION

In this position with our Loan department, you would be responsible for a variety of clerical functions in the Loan Services area including: filing, updating systems, assembling documents, and providing customers with accurate, timely information. This position works out of our headquarters in Glens Falls, New York.

Responsibilities Include:

§ Provide administrative assistance to Loan Services Department including: updating loan data for entry into computer system, assembling documentation for loans, delivering documents to internal customers, and ordering supplies.

§ Ensure loan files contain accurate documents with proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.

§ Check documents for proper vesting, legal descriptions, closing dates, and signatures.

§ Maintain new and paid loan files. Provide internal and external customers with appropriate documentation. Provide information or reports to meet government requirements as appropriate.

§ Perform variety of clerical duties requiring knowledge of department procedures. Use office computers for data input and other activities, and order reports as required.

§ Respond to internal and external customer inquiries regarding loan processing, documentation, and other loan information.

Qualifications:

Education/Certifications:

§ High School Diploma or equivalent required

§ 1 to 2 years office environment experience required

Skills/Knowledge Requirements:

§ Proficient with Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint

§ Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management

§ Ability to manage multiple tasks, meet deadlines, and work cooperatively in team environment; attention to detail a must



ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our headquarters in Glens Falls, New York.

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.

Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.

As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Arrow Financial is seeking an experienced



Internal Audit Professional - IT

This opportunity may be perfect for you if you have experience in:

Internal Audit

Financial Services

Public Accounting

ABOUT THE POSITION

In this position within our Internal Audit department, you would be responsible for independently completing internal audits and SOX controls testing. Perform an important role in ensuring that Internal Audit fulfills its obligations to the Audit Committee and Senior Management. Take ownership of internal audit engagements from planning through reporting. Be an effective advocate for a strong internal control environment and provide value-added guidance. This position is offered with a hybrid optional schedule and works out of our headquarters in Glens Falls, New York.

Responsibilities Include:

§ Complete audit planning phase of audits independently and ensure audit fieldwork is completed in accordance with Internal Audit Department methodology.

§ Write-up preliminary audit findings and audit report drafts from business perspective utilizing audit results; ensure management actions are properly implemented in a timely manner.

§ Develop risk-based issues to identify control weaknesses and ensure management understands and effectively addresses issues identified.

§ Evaluate the effectiveness of Sarbanes-Oxley controls and communicate results in accordance with established methodology.

§ Build and maintain strong relationships with line and senior management while adding value to audited business units.

§ Take full responsibility for end-to-end audit process as In-Charge Auditor; includes effective supervision and development of staff auditors working on the audit engagement.

§ Develop and continuously update expertise in Company business lines, processes, and systems.

QUALIFICATIONS:

Education/Certifications/Experience:

§ Bachelor’s Degree required or equivalent experience required

§ 6+ years of experience in financial services with at least 2 of those in Internal Audit

§ Professional audit certification(s) such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA) or Certified Information System Auditor (CISA) preferred

§ Must have a valid driver’s license in good standing



Skills/Knowledge:

§ Strong verbal and written communication skills; must communicate clearly with teammates and audit clients

§ Demonstrated initiative and resilience in completing audits, delivering results and meeting deadlines

§ Ability to quickly learn new business areas, identify risks, and assess controls thoroughly

§ Proven ability to write succinct, accurate and useful audit reports from senior management perspective

§ Strong knowledge of relevant banking regulations

§ Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint



Other:

§ Minimal overnight travel (approximately one week per year)



Physical Demands:


§ Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

§ Must be able to repetitively use a telephone and computer mouse and keyboard.

§ Ability to lift/move up to 15 lbs.



ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation and an exceptional benefits package. Our Team welcomes candidates who will bring diverse intellectual, gender and ethnic perspectives. This position is offered with a hybrid optional schedule and works out of our headquarters in Glens Falls, New York.

Arrow Financial Corporation is a multi-bank holding company based in Glens Falls, New York, with more than $4 billion in assets. Through its subsidiaries, Arrow provides a broad range of banking and insurance services across northeastern New York. Our subsidiaries include, Glens Falls National Bank and Trust Company, Saratoga National Bank and Trust Company and Upstate Agency, LLC. Arrow is committed to delivering value for its shareholders, its customers and its communities. Its conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

We are an Equal Opportunity Employer. Our employment decisions are made without regard for race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristic protected by law.

LAKE GEORGE REGIONAL CHAMBER OF COMMERCE & CONVENTION & VISITORS BUREAU
MEMBERSHIP MANAGER JOB DESCRIPTION
POSITION ACCOUNTABILITY: Reports to Executive Director
OVERVIEW:
The Membership Manager plans and executes a strategic business membership sales and retention plan for the Lake George Regional Chamber of Commerce & CVB. The Manager identifies prospects, determines their needs, communicates the Chamber’s value, and closes the sale. The Manager grows the Chamber’s membership by driving a sales strategy that projects the Chamber’s message/brand to all our stakeholders. The Manager works closely with each member of the Chamber staff and the Chamber’s Board, but he/she works independently and is responsible for the success of the membership sales and retention plan while exceeding the expectations of existing members. The Manager must be able to conduct “high-level” business interactions independently and as part of a coordinated team.
MEASURES OF SUCCESS:
● Strategic growth in overall Chamber membership
● Financial performance against budget
● Retention in the first two years
● Full integration with Chamber’s capabilities, i.e. promotion, membership synergy
SKILLS REQUIRED:
● A strong contact base of area businesses and business leaders;
● Strong interpersonal skills to effectively establish, nurture and sustain relationships with prospective and current members, board of directors, co-workers and community at large
● Written and oral communications
● Results oriented, competent and confident to work independently to reach measurable goals (both number of members and revenue)
● Project management, principles of effective selling, tenacity in prospecting
● Highly organized and detail oriented
● Creativity and strategic thinking, problem solving
● Working in a team environment
● Exceptional customer service and professional sales experience
● Software technology
o Microsoft Office Suite
o Sales/Customer Relationship Management

QUALIFICATIONS:
● Bachelor’s degree
● Five years business-to-business sales experience
● Knowledge of Lake George area business/hospitality community
● Leadership of diverse team, both internal and external to organization
○ Hospitality experience preferred

DUTIES AND RESPONSIBILITIES:
● Develop and execute the Chamber’s membership sales, retention and renewals strategy to achieve budgeted revenue goals for membership and advertising.
● Sell Chamber memberships and advertising opportunities to businesses and current members throughout the region.
● Identify sales prospects; Build and manage a sales “pipeline”
○ Active prospecting and contact using sales management CRM platform
● Determine/report metrics to measure growth in membership
● Develop and monitor membership application, onboarding and communication process
● Deploy Chamber resources and personnel to effectively reinforce sales effort
● Coordinate Membership committee, events, programs, and initiatives
○ Including but not limited to: Monthly mixers, ribbon cuttings, Women in Business, Adirondack Craft Beverage Trail
● Work with the Marketing Director (and other team members) to do the following:
○ Identify needs of potential Chamber members
○ Determine unique messages for individual target segments
○ Create marketing materials for membership sales
● Cultivate relationships to encourage membership participation in Chamber events, programs and initiatives
● Maintain extensive knowledge of all Chamber members, programs, services, initiatives and activities.
● Determine the future value of Consumer Travel Show participation and associated tasks involved.

OTHER DUTIES:
● Assist with incoming phone calls and walk-in visitors when necessary
● Assist Marketing Director with member related marketing opportunities/benefits:
○ Radio spots, weekly call-in shows, newsletters, social media and publicity among other promotional activities.
● Represent the Chamber at community events.
Duties of this position will be split between computer/telephone work in the office, outside sales calls and scheduled appointments, and occasional travel for consumer travel shows. Routine 40 hour work week with occasional evenings, weekends and/or holiday work.
SALARY RANGE:
$40+K base with bonus structure based on performance, full benefits package (health/dental insurance, PTO, holidays).

Please send resume, cover letter and salary requirements to:
Gina Mintzer, Executive Director
Lake George Regional Chamber of Commerce & CVB
gmintzer@lakegeorgechamber.com. No phone calls please.

Health/Dental Insurance, PTO, Paid Holidays,

Position Summary: We are seeking a talented Marketing Manager with strong leadership skills and a passion for marketing and a desire to continue the growth of the Lake George Regional Chamber of Commerce & CVB programs and initiatives.
This full-time position oversees the marketing and communications efforts for Chamber members as well as consumer and group tourism markets. This position works closely with all team members. The marketing manager is responsible for maintaining brand integrity and the reputation of the Chamber, the Lake George Regional Convention & Visitors Bureau (LGRCVB), and the Taste NY Market at the Adirondacks Welcome Center. This position also requires participation in events and committees outside of the Chamber to maintain the Chamber’s presence in the community. To learn more about the Lake George Regional Chamber of Commerce & CVB visit our website at: https://www.lakegeorgechamber.com.
The details of the job below are illustrative of tasks and responsibilities. It is not meant to be all-inclusive for every task or responsibility.
Marketing Manager
● Develop the overall marketing strategy for the Chamber and measurements to reach overall marketing/membership/financial goals.
● Work with both the LGRCVB and Adirondacks Welcome Center teams to ensure marketing integrity and brand/contract compliance.
● Work closely with the Membership Manager on the promotion of Chamber and Member events/initiatives.
● Maintain Website(s) in good working order and produce analytical results according to goals.
● Produce communications strategy and foster close relationships with media to keep the Chamber and its members in the public eye.
● Manage budget line items directly related to marketing activities.
● Manage social media channels: Facebook, Instagram, TikTok, Twitter, LinkedIn, TripAdvisor, Google, YouTube.
● Oversee the design and development of the annual Four-Season Travel Guide.
● Oversee email marketing strategy, design, development, and distribution.
● Create content including video, photos, and written pieces (website, social media, email, general).
● Participate in select Chamber committee meetings.
● Produce and present monthly board outcomes reports.
● All other tasks as assigned.
Qualifications
● Bachelor’s degree in Marketing, Communications, Business, Journalism or comparable experience in public relations, marketing, advertising, or other related fields.
● Knowledge of marketing-related business practices, including advertising, market research, technology, and budgeting
● Strong communication skills, both verbal and written
● Ability to prioritize and manage multiple tasks with strong organizational skills.
● Social media skills are a must.
● Proficiency in Microsoft Office and Adobe products, and Canva
● Use of project and customer relationship management platforms.
● Excellent listening skills.
● Photography and videography experience.
● Reliable transportation and a valid driver’s license.
● Adaptive to new technologies and continuous learning within the trade.
SALARY/BENEFITS: The salary range is commensurate with experience. Our comprehensive benefits package includes PTO, health and dental insurance, paid holidays, and paid professional development assistance.
Apply by sending an email cover letter and resume to Gina Mintzer, Executive Director, Lake George Regional Chamber of Commerce & CVB, at gmintzer@lakegeorgechamber.com.

The Lake George Chamber of Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full benefits package including health insurance, PTO, paid vacation, holidays.