The Queensbury Hotel

The Conference & Catering Service Manager serves as the liaison between various hotel departments and the catering client. They must effectively communicate and coordinate all aspects of event planning for weddings, social events, meetings, conferences and more. Once an event is contracted by the Sales Manager, the assigned Conference & Catering Service Manager works closely with the client to gather event details, draft banquet event orders, arrange billing, greet the client day-of and ensure the event is set up for success.

Responsibilities:

· Partner with Sales Manager & catering client to effectively manage assigned functions

· Work with client and various departments within the hotel to plan all aspects of the function or event to include, but not limited to:
- Food and beverage requirements, timing of events, audio-visual requirements, function room set up, floor plans, special meal requests, detailed billing instructions, etc.
- Hotel rooming lists, VIP room assignments, amenity requests, arrival/departure details, bag pulls, luggage storage, housekeeping details, etc.

· Prepare complete, accurate and timely Banquet Event Orders and Group Resumes with all event details to be distributed to other hotel departments

· Strive to achieve a balance between service standards and the profitability of the organization

Requirements:

· Requires full flexibility and ability to work a varied schedule which is based on schedule of events assigned and levels of business

· 2 years of previous experience as an Event Manager, Conference Services Manager or in a similar Event Planning role preferred

· Ability to handle multiple clients, ongoing programs, onsite events, and high-pressure situations

· Strong time management skill and ability to balance current and future business

· Strong interpersonal skills to provide overall guest satisfaction and work with a team

· Strong organizational skills and demonstrates a detail-oriented nature

· Excellent communication skills: verbal, written and non-verbal

· Presents appropriately and professionally on and off property as a representative of the hotel

· Highly proficient in Microsoft Office (Word, Excel, Outlook)

· Experience with other hotel operating systems (such as STS, Opera, Delphi, etc.) is preferred

· Must be able to stand/walk/step for extended periods of time

· Must be able to lift as much as 20 pounds

We offer:
· Competitive Pay & Advancement Opportunities
· Year- Round Employment
· Benefit Package & 401K Offerings for Full Time Employees
· FREE Staff Meals
· Discount Programs

The Queensbury Hotel is looking for a passionate and motivated leader to join the Food & Beverage team. The Assistant Director's primary purpose is to oversee the daily Food and Beverage operations in support of the Food & Beverage Director.

JOB DUTIES:
· Complete scheduled inventories and ensure proper administration processes are followed.
· Responsible for reviewing scheduling, entering scheduled times, and monitoring payroll.
· Collaborate with the Food and Beverage team to create and implement new programs and offerings.
· Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.
· Assist in selecting, coaching, training, and developing staff.
· Responsible for ensuring the service team is properly trained to deliver exceptional service.
· Executes all menus, promotions, and programs as outlined by the Food & Beverage Director in accordance with company standards.
· Monitor Banquet events and ensure everything is set accurately and standards are met.
· Monitors and provides bar inventories, linen inventories, glassware inventories, flatware inventories and China inventories.
· Create and implement promotional plans to drive business to all revenue centers.
· Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
· Interacts with guests to obtain feedback on product quality and service levels.
· Responds to and handles guest problems and complaints.
· Participates in the budgeting process for areas of responsibility.
· Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
· Conduct regular departmental meetings.
· Attend hotel meetings; ensure those daily pre-shift meetings conducted with all team members prior to all events and dining room shifts.
· Maintain cleanliness and health code standards.
· Schedule staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses.


KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge of Digital Dining, Heartland Time, Opera Cloud beneficial.
· Knowledge of Microsoft Office and general computer skills required.
· Ability to write reports, business correspondence, and procedure manuals.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.


MINIMUM QUALIFICATIONS:
· High School Diploma or Equivalent Required
· 3 years prior F&B experience recommended.
· 2 years of supervisory experience required.

We offer:
· Competitive Pay & Advancement Opportunities
· Year- Round Employment
· Benefit Package & 401K Offerings for Full Time Employees
· FREE Staff Meals
· Discount Programs

The Queensbury Hotel in downtown Glens Falls is seeking a friendly, outgoing individual to join our team as a Restaurant Supervisor for the morning shift

REQUIREMENTS:
- Restaurant & Bartending experience required.
- Must be able to work early mornings.
- Must be able to stand for entire shift.
- Must be able to carry heavy trays, clear tables, take orders
- Must be available to work weekends and holidays.
- Must be able to oversee staff and ensure training standards are met.
- Must be able to expedite and run food.
- Must be a team player.
- Must be able to check inventory and update management on shortages.

JOB BENEFITS INCLUDE:
- Free meal during your shift
- Uniforms provided
- Paid Time Off after one year full time employment
- Insurance offerings after 90 days
- Friends & Family Rates
- Employee Rates
- 401k offerings

We offer:
· Competitive Pay & Advancement Opportunities
· Year- Round Employment
· Benefit Package & 401K Offerings for Full Time Employees
· FREE Staff Meals
· Discount Programs

The Queensbury Hotel in downtown Glens Falls is seeking an experienced line cook and team player to join their culinary team.

REQUIREMENTS:
- Full time position
- Minimum 3 years experience in fast paced, high volume kitchen
- Great organizational skills
- Able to follows menu specifications, works in a clean work station, meets needs of the guests.
- PM shift, weekends and holidays a must

SALARY:
$18.00 - $25.00 per hour

We offer:
· Competitive Pay & Advancement Opportunities
· Year- Round Employment
· Benefit Package & 401K Offerings for Full Time Employees
· FREE Staff Meals
· Discount Programs

The Queensbury Hotel in downtown Glens Falls is seeking a friendly, outgoing individual to join our team as a Restaurant Supervisor for the morning shift

JOB REQUIREMENTS:
- Full time position
- This jobs primary responsibility is to set up and breakdown meeting and event spaces (tables, chairs, AV, etc.)
- Must be able to lift 50+ lbs, move furniture, staging, etc and breakdown the room after the event is complete.
- Largely PM based schedule, but must be flexible with changes due to business levels
- Able to maintain a physically demanding work load
- Able to read, understand, coordinate event orders
- Able to uphold an established set up schedule and game plan
- Must understand and execute directive
- Previous Experience preferred.

We offer:
· Competitive Pay & Advancement Opportunities
· Year- Round Employment
· Benefit Package & 401K Offerings for Full Time Employees
· FREE Staff Meals
· Discount Programs

The Queensbury Hotel in downtown Glens Falls is seeking a friendly, outgoing individual to join their banquet and catering service team.

Individual will be a part of front of house service for meetings, events, weddings and more.

- Server experience preferred.
- Must be able to have a flexible schedule.
- Weekends and Holidays a must.
- Must be able to carry 25+lbs.
- Must be able to stand entire shift.

We offer:
· Competitive Pay & Advancement Opportunities
· Year- Round Employment
· Benefit Package & 401K Offerings for Full Time Employees
· FREE Staff Meals
· Discount Programs