Lake George Regional Chamber of Commerce & CVB

Responsible for servicing all LGRCVB conventions, sporting tournaments and meetings. Works with Sales Manager, Reunion/Sports Coordinator, Marketing Coordinator, and meeting planners to determine servicing requirements and other support needed by event/volunteer planners and attendees. This position contributes to development and delivery of meeting/convention services, which will exceed client expectations.
Duties/Responsibilities: Administrative
• Contributes to the overall performance of the sales/services department.
• Responds to requests for information or promotional material and enters that information into the CRM.
• Acts as liaison between planner and service providers; offers suggestions/referrals and assistance planning for entertainment, tours, shopping, partner programs and other attractions.
• Responsible for maintaining both member/partner and client database.
• Working with marketing coordinator, ensures that the LGRCVB branding guidelines are incorporated into marketing messages and promotional materials.
• Provides monthly services activity information for inclusion in Department’s activity report to Board of Directors.
• Responsible for tracking and reconciling monthly inventory of services materials through the shared documents. Maintains updates/services inventory and collateral.
• Along with Marketing Coordinator, responsible for design and launch of conference microsites.
• Responsible for all client follow-up at the close of each event (after action reports).
Duties/Responsibilities: Event Services and Support
• Assists with preparation of trade shows and hosted events where applicable.
• Assists Marketing Coordinator with monthly Partner meetings, Partner News, blogs, Client News.
• Build and maintain relationships with meeting planners and provides services/member referrals to convention and meeting planners who are scheduled to bring groups into the area.
• Represent LGRCVB at community functions when required.
• Assists with preparation of event materials, such as preparing Welcome Lake George Area attendee bags, name tags, welcome signs, restaurant listing, personalized Calendar of Events and coordination of welcome tables where applicable.
• Enters all contacts or commitments with planners into CRM.
• Assists the convention sales and services department to develop service packages for upcoming and future conventions and sporting tournaments.
• Assists Marketing Coordinator with development of attendance-building strategies in conjunction with the use of internet-based technologies and include social media.
• Assists Marketing Coordinator with specific conference marketing and advertising campaigns by preparation of marketing and advertising strategies, plans and objectives.
• Assists brides with Albany information/services/referrals based on their wedding needs.
• Performs other duties and assists with other LGRCVB projects as assigned.
• Never represents either the meeting planner or service provider in fee negotiations.
Education/Experience/Skills Requirements:
• Extensive knowledge of PC’s along with excellent computer skills including Microsoft office and Adobe
• Experience with internet search engines for convention research
• Good oral and written communication skills
• Strong organization skills
• Ability to manage multiple projects concurrently
• Creativity, enthusiasm and imagination
• Ability to exercise judgment and diplomacy in a wide variety of public contact situations.
• Experience with a variety of office machines
• Marketing experience would be extremely helpful
• High degree of professionalism
Working Requirements:
• 20-30 hours / week (M-F), office location at 2176 Route 9, Lake George
• Must possess a valid New York State Driver’s license.
• Must have reliable transportation.
• Professional dress required.
• Must be able to lift and transport items weighing up to 50 pounds

Insurance, PTO, Holidays, Flexible schedule