
250 Glen St
Glens Falls, New York 12801
As part of the Arrow Family of Companies, Glens Falls National Bank is always looking for talented team members with a passion for helping individuals and businesses strengthen their financial lives within our communities.
We have been serving our communities since 1851, and now have bank locations in five counties. With a variety of online offerings, we are dedicated to providing even more ways for customers to connect with our local people and services. We are a collaborative group with great benefits and growth opportunities.
Join our team and move your career in the right direction!
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Glens Falls National Bank & Trust Company is seeking an experienced
Trust Senior Specialist
This opportunity may be perfect for you if you have experience in:
Excellent communication skills
Strong organizational and attention to detail skills
Solid analytical skills
ABOUT THE POSITION
In this position with our Wealth Management Trust and Wealth Services department, you would be responsible for providing excellent customer service and supporting Trust Professionals with various administrative and transactional requests. And responsible for ensuring compliance with NYS statute, regulatory and tax laws related to Trust and Estate Administration (Personal Trust).
Responsibilities Include:
Assist customers with variety of requests with Trust and Wealth Services team to provide excellent customer service while referencing knowledge of Company operations, products, services, and programs
Maintain files and prepare discretionary distribution documentation, both paper and electronic, to meet department standards and policies; assist with filing, scanning, and organizing of administrative trust records
Organize meeting and new business materials, handling correspondence for agency and trust accounts, communicating with customers, trust beneficiaries, and trust and estate vendors
Ensure compliance with regulatory and tax laws; responsible for keeping up-to-date with regulatory changes, compliance issues, and changes in policies or procedures.
Participate in Cross-Sell Program and make referrals as appropriate.
Keep job knowledge and skills up-to-date; participate in training, demonstrations, and other educational opportunities as well as reading relevant publications.
QUALIFICATIONS:
Education/Certifications/Experience:
Associate’s Degree or equivalent experience required; Bachelor’s Degree preferred
3 years of experience in related field preferred
Skills/Knowledge:
Excellent communication skills, both written and verbal; comfortable communicating with clients, co-workers, and management
Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint; ability to learn department specific software
Solid decision making and problem-solving skills; ability to prioritize multiple tasks/projects to meet critical deadlines
Solid analytical skills, outstanding attention to detail, and adaptability a must
Working knowledge of New York State statute, regulatory and tax laws related to Trust and Estate Administration (Personal Trust) preferred
ABOUT OUR COMPANY
We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our headquarters in Glens Falls, New York.
Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.
Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.
As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Glens Falls National Bank & Trust Company is seeking an experienced
Customer Care Specialist
This opportunity may be perfect for you if you have experience in:
- Strong Communication Skills
- Proven Quality Customer Service Skills
ABOUT THE POSITION
In this position with our Customer Care Center, you would be responsible for serving as first point of contact between our Company and our current and potential customers most often via telephone and electronic mediums. Responsible for providing superior customer service through every interaction, decision, and behavior. Will own every customer interaction and use knowledge of Company systems, products, services, and programs to effectively offer solutions to customer needs, resolutions to complaints, and answers to inquiries. Collaborates with other departments as needed to serve customers. This position works out of South Glens Falls, New York location.
Responsibilities Include:
§ Field incoming customer service calls and electronic communications referencing knowledge of Company operations, products, services, and programs.
§ Ensure compliance with regulatory requirements and Company policies by adhering to procedures.
§ Research and resolve customer inquiries at first point of contact; collaborate with departments as needed and follow-up to ensure satisfactory resolution for customer.
§ Identify sales and customer relationship opportunities by actively participating in sales/referral programs; make appropriate referrals by matching customer needs to appropriate solution.
§ Review data for missing information and proper authorizations in timely manner according to department policies and procedures.
§ File documents manually and electronically based on established criteria; complete projects or other tasks as assigned.
§ Operate Interactive Teller Machine and open Company products and services upon request by customer while following policies, procedures, and regulatory requirements.
Qualifications:
Education/Certifications/Experience:
§ Associate Degree or equivalent experience required
§ 2-4 years of exceptional customer service experience; experience in financial institution or call center environment preferred
Skills/Knowledge Requirements:
§ Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
§ Proven quality customer service skill; ability to use active listening techniques to identify customer needs
§ Exceptional telephone manner and ability to handle telephone and other technology simultaneously
§ Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines
§ Proficient in Microsoft Office Suite including: Word, Excel, and Outlook; ability to learn new programs as initiated
§ Demonstrated sales skills; ability and willingness to learn products and sales strategies
Other:
§ Ability to work rotating Saturdays and rotating shifts Monday through Friday
ABOUT OUR COMPANY
We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of South Glens Falls, New York office.
Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.
Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.
As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Glens Falls National Bank & Trust Company is seeking an experienced
Electronic Banking Specialist
This opportunity may be perfect for you if you have experience in:
Office Management
Problem Solving Skills
Workflow Coordination
ABOUT THE POSITION
In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist the Senior Specialist with coordinating work tasks. This position is located in our 40 Media Drive, Queensbury, NY office.
Responsibilities Include:
§ Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.
§ Process all ACH in a timely and accurate manner meeting department guidelines.
§ Respond to all VISA disputes meeting department guidelines.
§ Review data for proper authorizations and compliance and take action as appropriate.
§ Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.
§ Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs.
Qualifications:
§ Education/Certifications:
§ Associate degree or equivalent experience required.
§ 2 to 4 years prior banking experience with expanded knowledge of banking regulations preferred.
Skills/Knowledge Requirements:
§ Basic knowledge of NACHA rules preferred.
§ Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
§ Strong problem solving skills, ability to analyze and solve problems independently.
§ Ability to prioritize multiple tasks/projects to meet deadlines.
ABOUT OUR COMPANY
We offer a pleasant work environment, career development opportunities, competitive compensation and an exceptional benefits package. This position is located in our 40 Media Drive, Queensbury, NY office.
Glens Falls National Bank and Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 26 offices.
Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank and Trust Company, Saratoga National Bank and Trust Company, and Upstate Agency Insurance, LLC.
As a multi-bank holding company, Arrow Financial Corporation has nearly $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Glens Falls National Bank & Trust Company is seeking an experienced
Deposit Services Representative
This opportunity may be perfect for you if you have experience in:
- Microsoft Office Suite: Word, Excel and Outlook
- Strong analytical skill, and
- Strong communication skills
ABOUT THE POSITION
In this position in our Deposit Services Department, you would be responsible for reviewing customer data, ensuring its accuracy, proper authorization and identifying exceptions while meeting department deadlines. Additionally responsible for servicing internal and external customers as well as supporting team members. This position is located at 40 Media Drive, Queensbury, NY Office.
Responsibilities Include:
Review data for missing information and proper authorizations in a timely manner according to department policies and procedures.
Research exceptions and report discrepancies timely to the appropriate individuals.
Assist team members with reaching goals and deadlines, workloads, and projects.
Input data with a high level of accuracy.
Provide consistent outstanding customer service and support to internal customers i.e. branches.*
Process transactions/documentation accurately according to policies and procedures.
Education/Certifications:
High School Diploma or equivalent required
1 to 2 years prior banking experience preferred
Skills/Knowledge Requirements:
Proficient in Microsoft Office Suite: Word, Excel, and Outlook
Strong analytical skills, ability to quality check work with careful attention to detail
Strong communication skills, written and verbal; comfortable communicating with customers, co-workers and management.
ABOUT OUR COMPANY
We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position is located at 40 Media Drive, Queensbury, NY Office.
Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.
Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.
As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Glens Falls National Bank & Trust Company is seeking an experienced
Loan Services Representative
This opportunity may be perfect for you if you have experience in:
Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint
Strong communication skills
ABOUT THE POSITION
In this position with our Loan department, you would be responsible for a variety of clerical functions in the Loan Services area including: filing, updating systems, assembling documents, and providing customers with accurate, timely information. This position works out of our headquarters in Glens Falls, New York.
Responsibilities Include:
§ Provide administrative assistance to Loan Services Department including: updating loan data for entry into computer system, assembling documentation for loans, delivering documents to internal customers, and ordering supplies.
§ Ensure loan files contain accurate documents with proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.
§ Check documents for proper vesting, legal descriptions, closing dates, and signatures.
§ Maintain new and paid loan files. Provide internal and external customers with appropriate documentation. Provide information or reports to meet government requirements as appropriate.
§ Perform variety of clerical duties requiring knowledge of department procedures. Use office computers for data input and other activities, and order reports as required.
§ Respond to internal and external customer inquiries regarding loan processing, documentation, and other loan information.
Qualifications:
Education/Certifications:
§ High School Diploma or equivalent required
§ 1 to 2 years office environment experience required
Skills/Knowledge Requirements:
§ Proficient with Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint
§ Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management
§ Ability to manage multiple tasks, meet deadlines, and work cooperatively in team environment; attention to detail a must
ABOUT OUR COMPANY
We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our headquarters in Glens Falls, New York.
Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.
Our HR Team serves the more than 500 employees of Arrow Financial Corporation’s subsidiaries – Glens Falls National Bank & Trust Company, Saratoga National Bank & Trust Company, and Upstate Agency Insurance.
As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Arrow Financial is seeking an experienced
Director of Internal Audit
This opportunity may be perfect for you if you have experience in:
* Leadership and Management,
* Thorough knowledge of Bank regulatory requirements,
* Robust understanding of SOX
ABOUT THE POSITION
A senior level management position, the Director of Internal Audit is responsible for helping to ensure the Company’s value, solvency and reputation. Empowered to be independent by its reporting structure, The Director of Internal Audit provides the Board Audit Committee, Management’s Risk Committee and Executive/Senior Management with independent assurance on the quality and effectiveness of internal controls, risk management (current or emerging), governance processes and systems, and functional unit quality assurance. This position is offered with a hybrid optional schedule and works out of our headquarters in Glens Falls, New York.
Responsibilities Include:
§ Develop comprehensive risk-based annual plan for overall extended audit program, including assessing areas of changing risk and required reviews with public company perspective.
§ Monitor Sarbanes-Oxley 404 key controls to ensure alignment with key risks; maintain documentation to support monitoring activities.
§ Oversee performance of independent financial, compliance, operational and other risk-based audits through review of records and control procedures, providing summary reports of results and recommendations of changes to internal controls and systems. Develop leading-edge program of regular audit procedures and activities for branches, departments and other functional areas.
§ Analyze and assess complex operational processes (i.e. allowance for loan losses) and provide objective opinion on efficiency and effectiveness of operation; note process improvement opportunities.
§ Oversees the preparation of accurate, competent work papers ensuring documentation clearly supports Audit findings and recommendations.
§ Attend Audit Committee meetings, present annual audit plan and risk assessment, as well as summary audit reports, findings, and recommendations. Meet with co-source third-party professionals and external auditors to review extended audit results. Present status updates to Audit Committee, including high-risk findings update and status. Support effective and continuous enhancement of Audit Committee communications.
§ Work with external independent audit teams through year-end processes, SOX 404 and other applicable requirements. Collaborate with management to identify root cause of issues and recommend changes to controls or processes to expedite resolution.
§ Manage relationships with third-party professionals conducting internal and external audits including IT, Wealth Management, Bank Secrecy Act/Anti-Money Laundering and other required areas. Establish audit scope, interact with management regarding preliminary findings, and ensure smooth process and timely final report.
§ Explore opportunities to increase efficiencies through potential outsourcing and other means.
§ Serve as primary contact for audit-related questions from Examiners and external auditors.
§ Provide training/education to employees on internal controls, business risks, and other topics.
§ Collaborate as member of departmental and company-wide improvement teams, steering committees, task forces, training initiatives, and other program support activities.
§ Performs administrative duties as required (budget reporting, invoice approval, performance reviews, etc.)
Qualifications:
Education/Certifications/Experience:
Bachelor’s degree in Business, Finance, Accounting or related field required
§ Accounting and/or Auditing certifications preferred
§ 10+ years of experience in Banking, Finance or Audit-related position
§ 5+ years of supervisory/management level experience required
Skills/Knowledge Requirements:
§ Strong communications skills, both written and verbal; comfortable communicating with co-workers, management, board members and other stakeholders
§ Thorough knowledge of bank regulatory requirements
§ Strong analytical and problem-solving skills
§ Proficient in Microsoft Office Suite: Word, Excel, Outlook and PowerPoint; familiarity with
Pentana or similar audit software a plus
§ Knowledge of Bank systems and query tools
ABOUT OUR COMPANY
We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package.
Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, northern Saratoga, Essex, and Clinton counties through 30 offices.
We are an Equal Opportunity Employer. Employment decisions are without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
Job Description
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Upstate Agency Insurance is seeking and experienced
Senior Account Manager II
This opportunity may be perfect for you if you have experience in:
R Insurance
R Customer Service
R Communication
About this Position
Responsible for developing and retaining a book of Employee Benefits clients. Expected to be consultative and strategic in approach to the marketplace. Works closely with Practice Leader and Account Service leaders to develop strategies and to align insurance carriers with those strategies.
RESPONSIBILITIES:
Build and maintain a pipeline of new business prospects sufficient to meet new business objectives
Receive, record, and process all client information necessary to prepare application forms for insurance policies
Utilize available value-added resources to enhance relationships, increase retention and create referral opportunities
Work to meet or exceed annual new business revenue goals.
In conjunction with EB Practice Leader, interface with various insurance carriers to ensure products offered to each client best meets client’s needs.
Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
Adhere to renewal process to include timelines, documentation and developing renewal strategy for each account.
Participate actively in community to network, build brand familiarity, and fulfill Company community service requirements.
QUALIFICATIONS:
Education/Certifications/Experience:
§ Bachelor’s Degree or equivalent experience required
§ Valid New York State Department of Insurance License required or obtain within 30 days of employment
§ 6+ years of related experience preferred
Skills/Knowledge:
§ Thorough knowledge of insurance
§ Excellent communication skills, both written and verbal; comfortable communicating with clients, prospects, co-workers, and management
§ Demonstrated ability to provide high level customer service
§ Ability to work independently and as cooperative team member
§ Skilled in prioritizing and handling multiple task while meeting strict deadlines; attention to detail a must
§ Proficient in Microsoft Office Suite: Word, Excel, and Outlook