524 avaition road
queensbury, ny 12804
elizabeth.knezovich@hilton.com
This all suite hotel is located right off exit 19 in the foothills of the Adirondack Mountains. Close to hiking, skiing, and outdoor excitement, and they're just minutes away. You'll find shopping, dining, and plenty to do at Aviation Mall next door. All rooms are pet-friendly, complete with kitchen and free WiFi. Located near bus stop.
Job Description
Job description:
Night Auditor 11pm-7am Friday and Saturday part time
The brand new Home2 Suites by Hilton in Queensbury is currently seeking a dynamic, experienced and motivated individual for the position of Night Auditor. The position requires a high level of professionalism, excellent organization, communication skills, and detail orientation.
We’re looking for an ambitious, hardworking professional who loves to crunch numbers in between responding to guests’ needs. The Auditor will be responsible for all EOD accounting functions. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions, such as checking guests in and out, reconciling accounts.
Responsibilities and Duties
Full or Part Time position available
Run audit reports/journals from the front office system
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports
Post and balance charges and settlements in a timely and efficient manner.
Maintain files and reset the systems for next day operations
Run audit reports/journals from the front office system
Front Desk Agent Duties
Enthusiastically greet and welcome every guest upon arrival and throughout stay
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
Registers guest into the Hotel in a prompt and courteous manor
Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience to assure a satisfactory stay.
Promotes hotel services and facilities. Provides guests with information such as local attractions and directions.
Follow up on guest requests. Handle and resolve guest problems or complaints using standards of service
Maintains a house bank and keeps an accurate report of daily receipts and deposits
Handle hotel emergency procedures and situations with maturity and professionalism
Complete knowledge of all hotel rates and promotions
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff
Reports any maintenance, security, or safety issues to the appropriate staff
Takes on additional duties as requested by management.
Qualifications and Skills
Knowledge of Hilton OnQ PMS is a plus
General knowledge of front office operations
Computer experience
Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
Must be able to work a flexible schedule including weekends and holidays
Must be able to work on your feet for extended periods of time
Employment Incentives
money back from rooms, 35.00 hilton hotel discount, tips etc.
Job Description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
Flexible schedule
Paid time off
